Frequently Asked Questions
 
Here are some of our frequently asked questions. Just click on the question to arrive at the answer. If your question doesn't appear on this page, please visit our Comments page where you can e-mail us your question.
 

Home Delivery

Mail Delivery

Site Security

Customer Services

What happens if home delivery is not available in my area?

The number of areas that receive home delivery is increasing every day. However, there may be areas where home delivery service is not available at this time. In that instance, we will offer you home delivery by mail so you can still receive all the news and views that only the Bismarck Tribune provides.
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What are the delivery times?

In most areas, the paper will be delivered by 6:00 a.m., Monday - Saturday, and 7:00 a.m., Sunday.
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When will my delivery begin?

The lead time to start delivery on a new order varies by area. In most areas, new orders begin 3 days or less after the order request is received.
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Why do mail subscriptions cost more than home delivery?

Mail subscription rates include costs for postage and for preparing the newspaper for postal service delivery.
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How soon will my first newspaper be mailed?

Any mail subscription request including a new subscription, change of address or other customer care request can take as little as three days to be executed. The actual lead time could be more depending on the product and the day of the week the order is received.
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Is my personal information safe?

Yes. Any personal information we receive from you is used only to provide you with the highest quality home delivery service available. All sensitive information such as credit cards or login information is encrypted for secure transmission. See our privacy statement for more details about the use of all information that you provide.
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Can I pay for home delivery with my credit card?

Yes. We accept Visa, Mastercard, American Express or Discover. Nothing could be more simple and convenient!
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How does the Easy Pay Service work?

Instead of receiving a bill, either your credit or debit card is billed monthly. The amount you are billed depends on the plan you choose. With your credit/debit card statements, you always have a record and your carrier receives full credit. Click here for more information on the Easy Pay Service.
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How long does it take to implement a change of address or temorarily suspend my subscription?

Any subscription request including new subscription, change of address or other customer care request can take as little as two days to be executed. The actual lead time could be more depending on the product and the day of the week the order is received.
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What should I do if my newspaper does not arrive or if sections are missing?

Notify us if your newspaper has not arrived by 6:00 a.m., Monday - Saturday, or 7:00 a.m., Sundays, by calling (701) 250-8210 or 1-888-557-2250. Our phone hours are 4:30 a.m. to 5 p.m., Monday through Friday; 4:30 a.m. to 11 a.m. Saturday; and 5 a.m. to 11 a.m. on Sunday. Please call by noon to reschedule delivery of your paper. You may also notify us of missing or damaged sections by visiting our delivery feedback page as well.
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Is it necessary to call to restart my subscription after it has been temporarily suspended?

No, if you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer care representative at (701) 250-8210, or toll-free at 1-888-557-2250.
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